WSQ Diploma in Retail (E-Commerce (Omni-Channel)
This WSQ Diploma in Retail consist of 7 retail modules that will equip you with relevant and current knowledge pertaining to the retail sector. The modules are:
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Business Negotiation
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Customer Experience Innovation
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Service Innovation Culture
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Search Engine Optimisation
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Service Brand
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Service Leadership
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Social Media Marketing
New knowledge and emerging technological advancements caused major shift in the retail sector from physical to online presence. Hence this diploma aims to increase opportunities for many who wish to upskill and reskill. Redeveloping skills ensures gainful employment and contribute to the economy for learners.
WSQ Retail Framework Level 4 Courses
2-day WSQ Effective Business Negotiation Level 4 Online
Identify and target available business opportunities, ensure preparation for the meetings is sufficient to enable effective business negotiation and evaluate outcomes of business negotiations for improvement.
This module is conducted via Zoom.
2-day WSQ Effective Business Negotiation Level 4 in Classroom
Identify and target available business opportunities, ensure preparation for the meetings is sufficient to enable effective business negotiation and evaluate outcomes of business negotiations for improvement.
This module is conducted in a classroom.
2-day WSQ Promote Service Innovation Culture Level 4 Online
Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.
This module is conducted via Zoom.
2-day WSQ Promote Service Innovation Culture Level 4 in Classroom
Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.
This module is conducted in a classroom.
1.5-day WSQ Service Leadership in Action Level 4 Online
Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.
This module is conducted via Zomm
1.5-day WSQ Service Leadership in Action Level 4 in Classroom
Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.
This module is conducted in classroom
2-day WSQ Social Media Marketing Level 4 Online
Cascade social media management strategies aimed at customer acquisition, engagement, loyalty and conversion via social media platforms, define metrics and guide the analysis on performance of social media management campaigns to identify opportunities for improvement.
This module is conducted via Zoom.
2-day WSQ Social Media Marketing Level 4 in Classroom
Cascade social media management strategies aimed at customer acquisition, engagement, loyalty and conversion via social media platforms, define metrics and guide the analysis on performance of social media management campaigns to identify opportunities for improvement.
This module is conducted in classroom
2-day WSQ Search Engine Optimisation (SEO) Level 4 Online
This course will equip you with all the knowledge on Search Engine Optimisation (SEO) that you will need to generate traffic to your site and increase your chances to get potential leads.
This program is intended for marketing executives, managers and operations personnel, who are involved in social media marketing or social business. We help you monitor, manage and develop social media strategies.
This class is conducted via Zoom.
2-day WSQ Search Engine Optimisation (SEO) Level 4 in Classroom
This course will equip you with all the knowledge on Search Engine Optimisation (SEO) that you will need to generate traffic to your site and increase your chances to get potential leads.
This program is intended for marketing executives, managers and operations personnel, who are involved in social media marketing or social business. We help you monitor, manage and develop social media strategies.
This class is conducted in classroom.
WSQ Retail Framework Level 5 Courses
2-day WSQ Customer Service Innovation Level 5 in Classroom
The objective of this course is to instill Customer Service Innovation in learners. Design, innovate and translate the desired customer experience in line with the organisation’s vision, mission and values.
This module is conducted in classroom
2-day WSQ Up your Business Negotiation Skill Level 5 in Classroom
Establish and implement decisions and recommendations that fall within the operations, business objectives and legislative requirements and review outcomes of business negotiations to key stakeholders.
This module is conducted in a classroom.
1-day WSQ Champion Service Innovation Culture L5 Online
Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.
This module is conducted via Zoom.
1-day WSQ Champion Service Innovation Culture L5 in Classroom
Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.
This module is conducted in classroom.
WSQ Business Framework Courses
3-day WSQ Strategic Negotiations Course:
"Getting to Yes, The Art of Successful Negotiation."
(Blended Learning)
This program is intended for corporate professionals and individuals, who need to improve upon their negotiation skills with business associates, vendors, customers and colleagues regularly.
This course covers basic negotiation skill to effectively manage and direct negotiations in order to achieve organisation's desired position in a negotiation...