2-day WSQ Championing the Service Leadership (Level 5)
Course Ref #: TGS-2020504963
Course Training Duration: 14 hours
Funding Validity Period: until 02 Aug 2022
Upcoming Class Schedules:
Course Start Date: Thurs, 5 Nov 2020
In Class Dates:
Thurs 5, 12 Nov 2020
9am to 6pm
Course Start Date: Thurs, 1 Oct 2020
Thurs 1, 8 Oct 2020
9am to 6pm
Registration now open.
Limited seating. Small class size.
First come first serve.
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $ 780 $ 780
Training Grant $ 210 $ 700
Amount after $ 570 $ 80
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
The course is eligible for Union Training Assistance Programme (UTAP) claims.
Champion the organisation’s service excellence ethos and foster a customercentric service culture
Organisation’s vision, mission and values
Components of an organisation’s customer-focused strategy that champions the service excellence ethos
Methods to advocate the service excellence ethos to internal stakeholders
Methods to evaluate effectiveness of customer-focused strategy
Types of market trends and opportunities
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking. If you did not receive any confirmation, kindly email us at email@example.com
The Leadership Institute
18 Arumugam Rd, Unit 02-01