Course Details

2-day WSQ Championing the Service Leadership (Level 5)

Course Ref #: TGS-2020504963 

Course Training Duration: 14 hours

Funding Validity Period: until 02 Aug 2022


Upcoming Class Schedules:

Course Start Date: Thurs, 5 Nov 2020

In Class Dates:

Thurs 5, 12 Nov 2020

9am to 6pm

Course Start Date: Thurs, 1 Oct 2020

Webinar Dates:

Thurs 1, 8 Oct 2020

9am to 6pm

Registration now open.

Limited seating. Small class size.

First come first serve.

WSQ Funding:


​                     non-SME/    SMEs/SCs ≥

                     SCs/PRs      40 years old      

Full Fees            $ 780           $ 780       

Training Grant    $ 210          $  700       

Amount after      $ 570         $  80         

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.


The course is eligible for Union Training Assistance Programme (UTAP) claims.

Course Objectives:

Champion the organisation’s service excellence ethos and foster a customercentric service culture

​Course Content:

  • Organisation’s vision, mission and values

  • Components of an organisation’s customer-focused strategy that champions the service excellence ethos

  • Methods to advocate the service excellence ethos to internal stakeholders

  • Methods to evaluate effectiveness of customer-focused strategy

  • Types of market trends and opportunities


2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking. If you did not receive any confirmation, kindly email us at

Training Location:

The Leadership Institute
18 Arumugam Rd, Unit 02-01
Singapore 409962

+65 65860366