top of page

Course Details

Championing the Service Leadership (Level 5) (Asynchronous and Synchronous e-learning)

Course Ref #: TGS-2021009101

Course Training Duration: 14 hours


Course Validity Period:

12-10-2021 - 11-10-2025


Registration now open.

Course Timetable:

The course  commencement and end dates are currently pending final confirmation.

We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.


Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.

Assessment will be base on i) an open book written assessment, and ii) a take-home project.

First come first serve.

WSQ Funding:

​                       non-SME/    SMEs/SCs ≥

                       SCs/PRs      40 years old      

Full Fees             $ 780           $ 780       

Training Grant     $ 390           $ 546      

Amount after       $ 390           $ 234        

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.

The course is eligible for Union Training Assistance Programme (UTAP) claims.

Workfare Absentee Payroll
Workfare Training Commitment

Course Objectives:

Champion the organisation’s service excellence ethos and foster a customercentric service culture

​Course Content:

  • Organisation’s vision, mission and values

  • Components of an organisation’s customer-focused strategy that champions the service excellence ethos

  • Methods to advocate the service excellence ethos to internal stakeholders

  • Methods to evaluate effectiveness of customer-focused strategy

  • Types of market trends and opportunities


2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking. If you did not receive any confirmation, kindly email us at

Training Location:

The Leadership Institute
18 Arumugam Rd, #02-01
Singapore 409962

bottom of page