Course Details
2-day WSQ Championing the Service Leadership (Level 5)
Course Ref #: TGS-2020504963
Course Training Duration: 14 hours
Funding Validity Period: until 02 Aug 2022
Registration now open.
Limited seating. Small class size.
First come first serve.
WSQ Funding:
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $ 780 $ 780
Training Grant $ 390 $ 546
Amount after $ 390 $ 234
training grant
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
UTAP:
The course is eligible for Union Training Assistance Programme (UTAP) claims.
Course Objectives:
Champion the organisation’s service excellence ethos and foster a customercentric service culture
Course Content:
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Organisation’s vision, mission and values
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Components of an organisation’s customer-focused strategy that champions the service excellence ethos
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Methods to advocate the service excellence ethos to internal stakeholders
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Methods to evaluate effectiveness of customer-focused strategy
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Types of market trends and opportunities
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking. If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg
Training Location:
The Leadership Institute
18 Arumugam Rd, #02-01
Antioch@Macpherson
Singapore 409962