2-day WSQ Championing the Service Leadership (Level 5)
Course Ref #: CRS-Q-0041523-RET
Course Training Duration: 14 hours
Funding Validity Period: until 02 Aug 2022
Upcoming Class Schedules:
Course Start Date: Thurs, 5 Nov 2020
In Class Dates:
Thurs 5, 12 Nov 2020
9am to 6pm
Course Start Date: Thurs, 1 Oct 2020
Thurs 1, 8 Oct 2020
9am to 6pm
Registration now open.
Limited seating. Small class size.
First come first serve.
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $ 780 $ 780
Training Grant $ 210 $ 700
Amount after $ 570 $ 80
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
Champion the organisation’s service excellence ethos and foster a customercentric service culture
Organisation’s vision, mission and values
Components of an organisation’s customer-focused strategy that champions the service excellence ethos
Methods to advocate the service excellence ethos to internal stakeholders
Methods to evaluate effectiveness of customer-focused strategy
Types of market trends and opportunities
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking. If you did not receive any confirmation, kindly email us at firstname.lastname@example.org
The Leadership Institute
18 Arumugam Rd, Unit 02-01