Course Details
Customer Service Innovation Level 5 (Synchronous and Asynchronous E-Learning)
Course Ref #: TGS-2020505891
Course Training Duration: 17 hours
(part time)
Course Validity Period:
09-09-2020 - 08-09-2024
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Registration now open.
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Course Timetable:
https://www.leadershipinstitute.sg/timetable
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The course commencement and end dates are currently pending final confirmation.
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We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.
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Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.
Assessment will be base on i) an open book written assessment, and ii) a take-home project.
First come first serve.
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WSQ Funding:
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​ non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
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Full Fees $1000 $1000
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Training Grant $ 500 $ 700
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Amount after $ 500 $ 300
training grant
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*Absentee payroll is applicable
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PSEA Payment Eligible:
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Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
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UTAP:
The course is eligible for Union Training Assistance Programme (UTAP) claims.
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Training Location:
The Leadership Institute
18 Arumugam Rd, Unit 02-01
Antioch@Macpherson
Singapore 409962
register@leadershipinstitute.sg
+65 65860366
​Course Objectives:
The objective of this course is to instill Customer Service Innovation in learners. Design, innovate and translate the desired customer experience in line with the organisation’s vision, mission and values.
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​TOPICS:
Module 1: Components of desired customer experience
​Module 2: Components of a service operations plan
​​Module 3: Process of translating the desired customer experience into a service operations plan
​​​Module 4: Methods to evaluate the impact of the desired customer experience
​Module 5: Interpret customer intelligence to determine desired customer experience
Module 6: Innovate the desired customer experience in line with the organisation’s vision, mission and values
Module 7: Translate the desired customer experience into a service operations plan
Module 8: Evaluate impact of desired customer​
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2-day in-class course with e-Learning component.
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This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
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​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
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Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg
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