Course Details
2-day WSQ Customer Service Innovation (Level 5)
Course Ref #: CRS-Q-0040473-RET
Course Training Duration: 17 hours
Funding Validity Period: until 09 Mar 2022
Upcoming Class Schedules:
Course Start Date: Mon, 5 Oct 2020
Webinar Dates:
Mon 5, 12 Oct 2020
9am to 6pm
Course Start Date: Fri, 4 Sep 2020
In-class Dates:
Fri 4 Sep, Wed 9 Sep 2020
9am to 6pm
Course Start Date: Tues, 23 Jun 2020
Webinar Dates:
Tues 23 Jun, Tues 30 Jun 2020
9am to 6pm
Registration now open.
Limited seating. Small class size.
First come first serve.
WSQ Funding:
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $1000 $1000
Training Grant $ 255 $ 850
Amount after $ 745 $ 150
training grant
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
Training Location:
The Leadership Institute
Paya Lebar Square, #13‐24
INFO@LEADERSHIPINSTITUTE.SG +65 6932 2688
Course Objectives:
The objective of this course is to instill Customer Service Innovation in learners. Design, innovate and translate the desired customer experience in line with the organisation’s vision, mission and values.
TOPICS:
Module 1: Components of desired customer experience
Module 2: Components of a service operations plan
Module 3: Process of translating the desired customer experience into a service operations plan
Module 4: Methods to evaluate the impact of the desired customer experience
Module 5: Interpret customer intelligence to determine desired customer experience
Module 6: Innovate the desired customer experience in line with the organisation’s vision, mission and values
Module 7: Translate the desired customer experience into a service operations plan
Module 8: Evaluate impact of desired customer
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg