2-day WSQ Customer Service Innovation (Level 5)
Course Ref #: TGS-2020503133
Course Training Duration: 17 hours
Funding Validity Period: until 09 Mar 2022
Registration now open.
Limited seating. Small class size.
First come first serve.
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $1000 $1000
Training Grant $ 500 $ 700
Amount after $ 500 $ 300
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
The course is eligible for Union Training Assistance Programme (UTAP) claims.
The Leadership Institute
18 Arumugam Rd, Unit 02-01
The objective of this course is to instill Customer Service Innovation in learners. Design, innovate and translate the desired customer experience in line with the organisation’s vision, mission and values.
Module 1: Components of desired customer experience
Module 2: Components of a service operations plan
Module 3: Process of translating the desired customer experience into a service operations plan
Module 4: Methods to evaluate the impact of the desired customer experience
Module 5: Interpret customer intelligence to determine desired customer experience
Module 6: Innovate the desired customer experience in line with the organisation’s vision, mission and values
Module 7: Translate the desired customer experience into a service operations plan
Module 8: Evaluate impact of desired customer
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at firstname.lastname@example.org