Course Details

​2-day WSQ Customer Service Innovation (Level 5)

Course Ref #: CRS-Q-0040473-RET

Course Training Duration: 17 hours

Funding Validity Period: until 09 Mar 2022

 

Upcoming Class Schedules:

Course Start Date: Tues, 23 Jun 2020

Webinar Dates:

Tues 23 Jun, Tues 30 Jun 2020

9am to 6pm

Registration now open.

Limited seating. Small class size.

First come first serve.

WSQ Funding:

 

​                     non-SME/    SMEs/SCs ≥

                     SCs/PRs      40 years old      WTS

Full Fees           $1000          $1000         $1000

Training Grant   $ 255           $ 850          $ 901

Amount after     $ 745           $ 150          $ 99

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.

Training Location:

The Leadership Institute
Paya Lebar Square, #13‐24

 

INFO@LEADERSHIPINSTITUTE.SG +65 6932 2688

Course Objectives:

The objective of this course is to instill Customer Service Innovation in learners. Design, innovate and translate the desired customer experience in line with the organisation’s vision, mission and values.

​TOPICS:

Module 1: Components of desired customer experience

​Module 2: Components of a service operations plan

​​Module 3: Process of translating the desired customer experience into a service operations plan

​​​Module 4: Methods to evaluate the impact of the desired customer experience

​Module 5: Interpret customer intelligence to determine desired customer experience

Module 6: Innovate the desired customer experience in line with the organisation’s vision, mission and values

Module 7: Translate the desired customer experience into a service operations plan

Module 8: Evaluate impact of desired customer

2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg 

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For PDPA questions, you can contact us at pdpa@leadershipinstitute.sg