Course Details
WSQ Diploma in Retail
(E-Commerce (Omni-Channel))
Course Ref #: TGS-2021009033
Course Training Duration: 117 hours
Course Validity Period:
11-10-2021 - 13-07-2025
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​Registration now open.
Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.
Assessment will be base on i) an open book written assessment, ii) role-play assessment, and ii) a take-home project.
First come first serve.
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WSQ Funding:
​​ non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
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Full Fees $ 6750 $ 6750
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Training Grant $ 3375 $ 4725
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Amount after $ 3375 $ 2025
training grant
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*Absentee payroll is applicable
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PSEA Payment Eligible:
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Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
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UTAP:
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The course is eligible for Union Training Assistance Programme (UTAP) claims.
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Training Location:
The Leadership Institute
18 Arumugam Rd, #02-01
Antioch@Macpherson
Singapore 409962
WSQ Diploma in Retail (E-Commerce (Omni-Channel)
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Upon completion of this Diploma, you will be able to:
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Acquire skills and knowledge to enhance the retail experience and improve customers loyalty.
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Develop, implement and lead customer-focus strategies to propel service innovation level.
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Evaluate emerging trends and leverage on digitisation to meet evolving market environment.
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Module 1: Effective Business Negotiation Level 4
Identify and target available business opportunities, ensure preparation for the meetings is sufficient to enable effective business negotiation and evaluate outcomes of business negotiations for improvement.
More info: https://www.leadershipinstitute.sg/business-negotiation-level-4
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Module 2: Innovate the Customer Experience
Develop insights and methods to enhance customer experience.
More info: https://www.leadershipinstitute.sg/innovate-the-customer-experience
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Module 3: Promote Service Innovation Culture Level 4
Promote a service innovation culture in the organisation and evaluate the success of implemented service innovation ideas.
More info: https://www.leadershipinstitute.sg/promote-service-innovation-culture
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Module 4: Service Brand Level 4
Implement the organisation’s service brand, which includes taking corrective action to ensure alignment with the organisation’s service strategies.
More info: https://www.leadershipinstitute.sg/service-brand
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Module 5: Service Leadership in Action
Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies
More info: https://www.leadershipinstitute.sg/wsq-service-leadership-in-action
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Module 6: Social Media Marketing Level 4
Evaluate potential and suitability of social media marketing opportunities, seek new ways of utilising social media channels, and monitor outcome of social media marketing.
More info: https://www.leadershipinstitute.sg/social-media-marketing
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Module 7: Search Engine Optimisation (SEO)
Manage and monitor Search Engine Optimisation (SEO) campaigns for the organisation's digital assets and contents across channels and conduct analysis on performance of SEO campaigns
More info: https://www.leadershipinstitute.sg/search-engine-optimisation
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Upon the successful completion of all modules, learners will be awarded a WSQ Diploma qualification. For more information on the retail framework, visit www.skillsfuture.sg/skills-framework/retail.
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Entry requirements:
• At least 25 years old and have at least 1 year of work experience
• GCE ‘O’ Level at least a C6 for English OR
• Workplace Literacy (Comprehensive) Level 7/7 OR
• Nitec/Higher Nitec qualifications OR
• WSQ Advanced Certificate in Retail Supervisory