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Course Details

WSQ Diploma in Retail
(E-Commerce (Omni-Channel)
Course Ref #: TGS-2021009033

Qualification Code: RET-DIP-EC-02-1

Course Training Duration: 117  hours

Course Validity Period:

11-10-2021 to 31-12-2024

​Registration now open.

Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.

Assessment will be base on i) an open book written assessment, ii) role-play assessment, and ii) a take-home project.

First come first serve.


WSQ Funding:

​                        non-SME/      SMEs/SCs ≥

                        SCs/PRs        40 years old      

Full Fees             $ 6750           $ 6750       

Training Grant     $ 3375           $ 4725     

Amount after       $ 3375           $ 2025       

training grant

  • Absentee payroll is applicable

  • SkillsFuture Credit (Mid-Career) - Starts from 1 May 2024 (SFC4)

  • SkillsFuture Credit (Mid-Career)

  • SkillsFuture Mid-Career Enhanced Subsidy

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.


The course is eligible for Union Training Assistance Programme (UTAP) claims. 


  • Workfare Absentee Payroll

  • Workfare Training Allowance

  • Workfare Training Commitment

For Companies:

  • Absentee Payroll

  • Enhanced Training Support for SMEs (ETSS)


Training Location:

The Leadership Institute
18 Arumugam Rd, #02-01
Singapore 409962

WSQ Diploma in Retail (E-Commerce (Omni-Channel)

Upon completion of this Diploma, you will be able to:

  1. Acquire skills and knowledge to enhance the retail experience and improve  customers loyalty.

  2. Develop, implement and lead customer-focus strategies to propel service innovation level.

  3. Evaluate emerging trends and leverage on digitisation to meet evolving market environment.

Module 1: Effective Business Negotiation Level 4 

Identify and target available business opportunities, ensure preparation for the meetings is sufficient to enable effective business negotiation and evaluate outcomes of business negotiations for improvement.

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Module 2: Innovate the Customer Experience

Develop insights and methods to enhance customer experience.
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Module 3: Promote Service Innovation Culture Level 4

Promote a service innovation culture in the organisation and evaluate the success of implemented service innovation ideas.
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Module 4: Service Brand Level 4

Implement the organisation’s service brand, which includes taking corrective action to ensure alignment with the organisation’s service strategies.

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Module 5: Service Leadership in Action

Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies

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Module 6: Social Media Marketing Level 4

Evaluate potential and suitability of social media marketing opportunities, seek new ways of utilising social media channels, and monitor outcome of social media marketing.

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Module 7: Search Engine Optimisation (SEO)

Manage and monitor Search Engine Optimisation (SEO) campaigns for the organisation's digital assets and contents across channels and conduct analysis on performance of SEO campaigns
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Upon the successful completion of all modules, learners will be awarded a WSQ Diploma qualification. For more information on the retail framework, visit

Entry requirements:
•    At least 25 years old and have at least 1 year of work experience
•    GCE ‘O’ Level at least a C6 for English OR
•    Workplace Literacy (Comprehensive) Level 7/7 OR
•    Nitec/Higher Nitec qualifications OR
•    WSQ Advanced Certificate in Retail Supervisory 

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