WSQ Diploma in Retail
Course Ref #: TGS-2021007221
Course Training Duration: 117 hours
Funding Validity Period: until 13 July 2023
Registration now open.
Limited seating. Small class size.
First come first serve.
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $ 6750 $ 6750
Training Grant $ 1755 $ 5850
Amount after $ 4995 $ 900
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
The course is eligible for Union Training Assistance Programme (UTAP) claims.
The Leadership Institute
18 Arumugam Rd, Unit 02-01
WSQ Diploma in Retail (E-Commerce (Omni-Channel))
Upon completion of this Diploma, you will be able to:
Acquire skills and knowledge to enhance the retail experience and improve customers loyalty.
Develop, implement and lead customer-focus strategies to propel service innovation level.
Evaluate emerging trends and leverage on digitisation to meet evolving market environment.
Module 1: Effective Business Negotiation Level 4
Identify and target available business opportunities, ensure preparation for the meetings is sufficient to enable effective business negotiation and evaluate outcomes of business negotiations for improvement.
Module 2: Innovate the Customer Experience
Develop insights and methods to enhance customer experience.
More info: https://www.leadershipinstitute.sg/innovate-the-customer-experience
Module 3: Promote Service Innovation Culture Level 4
Promote a service innovation culture in the organisation and evaluate the success of implemented service innovation ideas.
More info: https://www.leadershipinstitute.sg/promote-service-innovation-culture
Module 4: Search Engine Optimisation (SEO)
Manage and monitor Search Engine Optimisation (SEO) campaigns for the organisation's digital assets and contents across channels and conduct analysis on performance of SEO campaigns
More info: https://www.leadershipinstitute.sg/search-engine-optimisation
Module 5: Service Brand Level 4
Implement the organisation’s service brand, which includes taking corrective action to ensure alignment with the organisation’s service strategies.
Module 6: Service Leadership in Action
Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies
Module 7: Social Media Marketing Level 4
Evaluate potential and suitability of social media marketing opportunities, seek new ways of utilising social media channels, and monitor outcome of social media marketing.
Upon the successful completion of all modules, learners will be awarded a WSQ Diploma qualification. For more information on the retail framework, visit www.skillsfuture.sg/skills-framework/retail.
• At least 25 years old and have at least 1 year of work experience
• GCE ‘O’ Level at least a C6 for English OR
• Workplace Literacy (Comprehensive) Level 7/7 OR
• Nitec/Higher Nitec qualifications OR
• WSQ Advanced Certificate in Retail Supervisory