Updated: Apr 24, 2020
Google spent years studying successful teams and discovered insights that could forever change how teams are assembled.
Over the years, Google has embarked on countless quests, collected endless amounts of data and spent millions trying to better understand its people. One of their most interesting initiatives, Project Aristotle, gathered several of Google's best and brightest to help the organization codify the secrets to team effectiveness.
Specifically, Google wanted to know why some teams excelled while others fell behind.
Before this study, like many other organizations, Google Execs believed that building the best teams meant compiling the best people. It makes sense. The best engineer plus an MBA, throw in a Ph.D. and there you have it. The perfect team, right? In the words of Julia Rozovsky, Google's people analytics manager, "We were dead wrong."
Selected to lead the efforts was Abeer Dubey, Google's Director of People Analytics (HR). Eager to find the perfect mixture of skills, backgrounds, and traits to engineer super-teams, Dubey recruited statisticians, organizational psychologists, sociologists, engineers, and researchers to help him solve the riddle. Included in this all-star lineup was Rozovsky.
Fast forward two years later and Project Aristotle managed to study 180 Google teams, conduct 200+ interviews, and analyze over 250 different team attributes. Unfortunately, though, there was still no clear pattern of characteristics that could be plugged into a dream-team generating algorithm.
In a New York Times article, it wasn't until Google started considering some intangibles that things began to fall into place.
"As they struggled to figure out what made a team successful, Rozovsky and her colleagues kept coming across research by psychologists and sociologists that focused on what are known as "group norms" - the traditions, behavioral standards and unwritten rules that govern how teams functions when they gather... Norms can be unspoken or openly acknowledged, but their influence is often profound."
With a new lens and some added direction from a research study on collective intelligence (abilities that emerge out of collaboration) by a group of psychologists from Carnegie Mellon, M.I.T. and Union College, Project Aristotle's researchers went back to the drawing board to comb their data for any unspoken customs. Specifically, any team behaviors that magnified the collective intelligence of the group.
Through Google's Re:Work website, a resource that shares Google's research, ideas, and practices on people operations, Rozovsky outlined the five key characteristics of enhanced teams.
Dependability. Team members get things done on time and meet expectations.
Structure and clarity. High performing teams have clear goals, plan and have well-defined roles within the group.
Meaning. The work has personal significance to each member.
Impact. The group believes their work is purposeful and positively impacts the greater good.
Yes, that's four, not five. The last one stood out from the rest: psychological safety.
We've all been in meetings and, due to the fear of seeming incompetent, have held back questions and neglected to share ideas. I get it. I've been there. It's unnerving to feel like you're in an environment where everything you do or say is under a microscope.
For a second, imagine a different setting. A situation in which everyone is safe to take risks, voice their opinions, and ask judgment-free questions. A culture where managers provide air cover and create safe zones where employees can let down their guard. That's psychological safety.
I know, not the quantitative data that you were hoping for. However, Google found that teams with psychologically safe environments had employees who were less likely to leave, more likely to harness the power of diversity, and ultimately, who were more successful.
Engineering the perfect team is more subjective than we would like, nevertheless, focusing on these five components increases the likelihood that you'll build a dream-team. Through their research, Google made the ancient Greek philosopher Aristotle proud by proving, "The whole can be greater than the sum of its parts."