Course Details
2-day WSQ Promote Service Innovation Culture (Level 4)
Course Ref #: CRS-Q-0040476-RET
Course Training Duration: 18 hours
Funding Validity Period: until 09 Mar 2022
Upcoming Class Schedules:
Course Start Date: Wed, 10 Jun 2020
Webinar Dates:
Wed 10 Jun, Wed 17 Jun 2020
9am to 6pm
Registration now open.
Limited seating. Small class size.
First come first serve.
WSQ Funding:
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old WTS
Full Fees $1000 $1000 $1000
Training Grant $ 270 $ 900 $ 950
Amount after $ 730 $ 100 $ 50
training grant
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
Course Objectives:
Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.
TOPICS:
Module 1: Components of a service innovation framework
Module 2: Process of developing a service innovation framework
Module 3: Methods to establish a service innovation culture
Module 4: Methods to evaluate service innovation framework
Module 5: Develop service innovation framework
Module 6: Establish a culture that promotes service innovation
Module 7: Evaluate service innovation framework to analyse impact on organisation’s key performance indicators
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg
Training Location:
The Leadership Institute
Paya Lebar Square, #13‐24
INFO@LEADERSHIPINSTITUTE.SG +65 6932 2688