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Course Details

​2-day WSQ Promote Service Innovation Culture (Level 4)

Course Ref #: TGS-2020503136 

Course Training Duration: 18 hours

Funding Validity Period: until 09 Mar 2022


Upcoming Class Schedules:

​Registration now open.

Limited seating. Small class size.

First come first serve.

WSQ Funding:


​                     non-SME/    SMEs/SCs ≥

                     SCs/PRs      40 years old      

Full Fees           $1000          $1000         

Training Grant   $ 500           $ 700          

Amount after     $ 500           $ 300          

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.


The course is eligible for Union Training Assistance Programme (UTAP) claims.

Course Objectives:

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.


Module 1: Components of a service innovation framework

​Module 2: Process of developing a service innovation framework

​​Module 3: Methods to establish a service innovation culture

​​​Module 4: Methods to evaluate service innovation framework

​Module 5: Develop service innovation framework

Module 6: Establish a culture that promotes service innovation

Module 7: Evaluate service innovation framework to analyse impact on organisation’s key performance indicators 

2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at 

Training Location:

The Leadership Institute
18 Arumugam Rd, Unit 02-01
Singapore 409962

+65 65860366

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