Course Details

​2-day WSQ Promote Service Innovation Culture (Level 4)

Course Ref #: CRS-Q-0040476-RET

Course Training Duration: 18 hours

Funding Validity Period: until 09 Mar 2022

 

Upcoming Class Schedules:

Course Start Date: Thrus, 8 Oct 2020

Webinar Dates:

Thrus 8, 15 Oct 2020

9am to 6pm​​
 

Course Start Date: Wed, 19 Aug 2020

In-class Dates:

Wed 19 Aug, Fri 21 Aug 2020

9am to 6pm​​

Course Start Date: Wed, 10 Jun 2020

Webinar Dates:

Wed 10 Jun, Wed 17 Jun 2020

9am to 6pm​​

Registration now open.

Limited seating. Small class size.

First come first serve.

WSQ Funding:

 

​                     non-SME/    SMEs/SCs ≥

                     SCs/PRs      40 years old      

Full Fees           $1000          $1000         

Training Grant   $ 270           $ 900          

Amount after     $ 730           $ 100          

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.

Course Objectives:

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.

​TOPICS:

Module 1: Components of a service innovation framework

​Module 2: Process of developing a service innovation framework

​​Module 3: Methods to establish a service innovation culture

​​​Module 4: Methods to evaluate service innovation framework

​Module 5: Develop service innovation framework

Module 6: Establish a culture that promotes service innovation

Module 7: Evaluate service innovation framework to analyse impact on organisation’s key performance indicators 

2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg 

Training Location:

The Leadership Institute
Paya Lebar Square, #13‐24

 

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