Service Challenges (Level 5) (Asynchronous and Synchronous e-learning)
Course Ref #: TGS-2021005081
Course Training Duration: 18 hours
Course Validity Period:
25-05-2021 - 24-05-2025
Registration now open.
The course commencement and end dates are currently pending final confirmation.
We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.
Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.
Assessment will be base on i) an open book written assessment, ii) role-play assessment, and ii) a take-home project.
First come first serve.
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $1000 $1000
Training Grant $ 500 $ 700
Amount after $ 500 $ 300
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
The course is eligible for Union Training Assistance Programme (UTAP) claims.
Enhance customer loyalty through developing customer loyalty strategies, evaluating the impact of the strategies and recommending changes to service operations plans.
Module 1: Strategies to improve customer loyalty
Module 2: Components of customer loyalty strategy
Module 3: Steps to design and implement customer loyalty strategy
Module 4: Criteria to evaluate impact of customer loyalty strategies
Module 5: Organisation’s policies,procedures and guidelines addressing customer loyalty
Module 6: Develop strategies to improve customer loyalty
Module 7: Evaluate impact of customer loyalty strategies
Module 7: Identify key profitability drivers
Module 8: Define customer loyalty analytics requirements
Module 9: Recommend changes to service operations plan affecting customer loyalty
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at firstname.lastname@example.org
The Leadership Institute
18 Arumugam Rd, Unit 02-01