Course Details
Service Challenges (Level 5) (Asynchronous and Synchronous e-learning)
Course Ref #: TGS-2021005081
Course Training Duration: 18 hours
Course Validity Period:
25-05-2021 - 24-05-2025
​
​
​
​
​​​​Registration now open.
​
Course Timetable:
https://www.leadershipinstitute.sg/timetable
​
The course commencement and end dates are currently pending final confirmation.
​
We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.
​
​
Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.
Assessment will be base on i) an open book written assessment, ii) role-play assessment, and ii) a take-home project.
​
First come first serve.
​
​
WSQ Funding:
​
​ non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
​
Full Fees $1000 $1000
​
Training Grant $ 500 $ 700
​
Amount after $ 500 $ 300
training grant
​
*Absentee payroll is applicable
​
PSEA Payment Eligible:
​
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
​
UTAP:
The course is eligible for Union Training Assistance Programme (UTAP) claims.
​Course Objectives:
​Enhance customer loyalty through developing customer loyalty strategies, evaluating the impact of the strategies and recommending changes to service operations plans.
​
​TOPICS:
Module 1: Strategies to improve customer loyalty
​Module 2: Components of customer loyalty strategy
​​Module 3: Steps to design and implement customer loyalty strategy
​​​Module 4: Criteria to evaluate impact of customer loyalty strategies
​Module 5: Organisation’s policies,procedures and guidelines addressing customer loyalty
Module 6: Develop strategies to improve customer loyalty
Module 7: Evaluate impact of customer loyalty strategies
Module 7: Identify key profitability drivers
Module 8: Define customer loyalty analytics requirements
Module 9: Recommend changes to service operations plan affecting customer loyalty
​
2-day in-class course with e-Learning component.
​
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
​
​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
​
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg
​
Training Location:
The Leadership Institute
18 Arumugam Rd, Unit 02-01
Antioch@Macpherson
Singapore 409962
register@leadershipinstitute.sg
+65 65860366