Course Details

​2-day WSQ Service Challenges (Level 5)

Course Ref #: TGS-2020503135 

Course Training Duration: 18 hours

Funding Validity Period: until 09 Mar 2022


Upcoming Class Schedules:

Course Start Date: Fri, 20 Nov 2020

In Class Dates:

Fri 20, 27 Nov 2020

9am to 6pm

Course Start Date: Fri, 9 Oct 2020

Webinar Dates:

Fri 9, 16 Oct 2020

9am to 6pm

Course Start Date: Mon, 31 Aug 2020

In-class Dates:
Mon 31 Aug, Wed 2 Sep 2020

9am to 6pm

Course Start Date: Thurs, 25 Jun 2020

Webinar Dates:

Thurs 25 Jun, Thurs 2 Jul 2020

9am to 6pm

Registration now open.

Limited seating. Small class size.

First come first serve.

WSQ Funding:


​                     non-SME/    SMEs/SCs ≥

                     SCs/PRs      40 years old      

Full Fees            $1000          $1000        

Training Grant    $ 270           $ 900        

Amount after      $ 730           $ 100         

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.


The course is eligible for Union Training Assistance Programme (UTAP) claims.

Course Objectives:

​Enhance customer loyalty through developing customer loyalty strategies, evaluating the impact of the strategies and recommending changes to service operations plans.


Module 1: Strategies to improve customer loyalty

​Module 2: Components of customer loyalty strategy

​​Module 3: Steps to design and implement customer loyalty strategy

​​​Module 4: Criteria to evaluate impact of customer loyalty strategies

​Module 5: Organisation’s policies,procedures and guidelines addressing customer loyalty

Module 6: Develop strategies to improve customer loyalty

Module 7: Evaluate impact of customer loyalty strategies

Module 7: Identify key profitability drivers

Module 8: Define customer loyalty analytics requirements

Module 9: Recommend changes to service operations plan affecting customer loyalty

2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at

Training Location:

The Leadership Institute
18 Arumugam Rd, Unit 02-01
Singapore 409962

+65 65860366