Course Details
2-day WSQ Service Challenges (Level 5)
Course Ref #: TGS-2020503135
Course Training Duration: 18 hours
Funding Validity Period: until 09 Mar 2022
Registration now open.
Limited seating. Small class size.
First come first serve.
WSQ Funding:
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $1000 $1000
Training Grant $ 500 $ 700
Amount after $ 500 $ 300
training grant
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
UTAP:
The course is eligible for Union Training Assistance Programme (UTAP) claims.
Course Objectives:
Enhance customer loyalty through developing customer loyalty strategies, evaluating the impact of the strategies and recommending changes to service operations plans.
TOPICS:
Module 1: Strategies to improve customer loyalty
Module 2: Components of customer loyalty strategy
Module 3: Steps to design and implement customer loyalty strategy
Module 4: Criteria to evaluate impact of customer loyalty strategies
Module 5: Organisation’s policies,procedures and guidelines addressing customer loyalty
Module 6: Develop strategies to improve customer loyalty
Module 7: Evaluate impact of customer loyalty strategies
Module 7: Identify key profitability drivers
Module 8: Define customer loyalty analytics requirements
Module 9: Recommend changes to service operations plan affecting customer loyalty
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg
Training Location:
The Leadership Institute
18 Arumugam Rd, Unit 02-01
Antioch@Macpherson
Singapore 409962
register@leadershipinstitute.sg
+65 65860366