2-day WSQ Service Challenges (Level 5)
Course Ref #: CRS-Q-0040477-RET
Course Training Duration: 18 hours
Funding Validity Period: until 09 Mar 2022
Upcoming Class Schedules:
Course Start Date: Thurs, 25 Jun 2020
Thurs 25 Jun, Thurs 2 Jul 2020
9am to 6pm
Registration now open.
Limited seating. Small class size.
First come first serve.
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old WTS
Full Fees $1000 $1000 $1000
Training Grant $ 270 $ 900 $ 950
Amount after $ 730 $ 100 $ 50
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
Enhance customer loyalty through developing customer loyalty strategies, evaluating the impact of the strategies and recommending changes to service operations plans.
Module 1: Strategies to improve customer loyalty
Module 2: Components of customer loyalty strategy
Module 3: Steps to design and implement customer loyalty strategy
Module 4: Criteria to evaluate impact of customer loyalty strategies
Module 5: Organisation’s policies,procedures and guidelines addressing customer loyalty
Module 6: Develop strategies to improve customer loyalty
Module 7: Evaluate impact of customer loyalty strategies
Module 7: Identify key profitability drivers
Module 8: Define customer loyalty analytics requirements
Module 9: Recommend changes to service operations plan affecting customer loyalty
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at email@example.com
The Leadership Institute
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INFO@LEADERSHIPINSTITUTE.SG +65 6932 2688