​Course Objectives:

Cascade social media management strategies aimed at customer acquisition, engagement, loyalty and conversion via social media platforms, define metrics and guide the analysis on performance of social media management campaigns to identify opportunities for improvement.

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Topics Overview:

•  Develop marketing content to socialise and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers)

• Report on social media activities and provide recommendations for continuous improvement of social media use

• Conduct analysis on performance of social media management campaigns and recommend opportunities for improvement

• Review and analyse customer behaviours, interests and demographics based on social media network data

• Monitor customer responses, reviews, comments across social network platforms based on customer relationship management policies 

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2-day in-class course with e-Learning component.

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This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

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​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

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Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg

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