Course Details
2-day WSQ Service Leadership in Action (Level 4)
Course Ref #: CRS-Q-0040821-RET
Course Training Duration: 13 hours
Funding Validity Period: until 04 Aug 2022
Upcoming Class Schedules:
Course Start Date: Mon, 30 Nov 2020
Webinar Dates:
Mon 30 Nov, 7 Dec 2020
9am to 6pm
Course Start Date: Mon, 19 Oct 2020
Webinar Dates:
Mon 19, 26 Oct 2020
9am to 6pm
Course Start Date: Tues, 25 Aug 2020
In-class Dates:
Tues 25 Aug, Fri 28 Aug 2020
9am to 6pm
Registration now open.
Limited seating. Small class size.
First come first serve.
WSQ Funding:
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $ 750 $ 750
Training Grant $ 195 $ 650
Amount after $ 555 $ 100
training grant
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
Course Objectives:
Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.
Course Objectives:
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Components of customer journey map
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Methods to develop a customer journey map for the organisation
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Features and benefits of products and/or services that enhance customer experience
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Organisation’s target customers
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Complementary products and/or services that enhance customer
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg
Training Location:
The Leadership Institute
18 Arumugam Rd, Unit 02-01
Antioch@Macpherson
Singapore 409962
+65 65860366