Service Leadership in Action (Level 4) (Asynchronous and Synchronous E-Learning)
Course Ref #: TGS-2021005358
Course Training Duration: 13 hours
Course Validity Period:
01-06-2021 - 31-05-2025
Registration now open.
The course commencement and end dates are currently pending final confirmation.
We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.
Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.
Assessment will be base on i) an open book written assessment, ii) role-play assessment, and ii) a take-home project.
First come first serve.
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $ 750 $ 750
Training Grant $ 375 $ 525
Amount after $ 375 $ 225
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
The course is eligible for Union Training Assistance Programme (UTAP) claims.
Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.
Components of customer journey map
Methods to develop a customer journey map for the organisation
Features and benefits of products and/or services that enhance customer experience
Organisation’s target customers
Complementary products and/or services that enhance customer
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at email@example.com
The Leadership Institute
18 Arumugam Rd, Unit 02-01