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Course Details

​1.5-day WSQ Service Leadership in Action (Level 4)

Course Ref #: TGS-2020503752 

Course Training Duration: 13 hours

Funding Validity Period: until 04 Aug 2022



Registration now open.

Limited seating. Small class size.

First come first serve.

WSQ Funding:


​                     non-SME/    SMEs/SCs ≥

                     SCs/PRs      40 years old     

Full Fees            $ 750           $ 750         

Training Grant   $ 375           $ 525         

Amount after     $  375          $ 225         

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.


The course is eligible for Union Training Assistance Programme (UTAP) claims.

Course Objectives:

Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.

Course Objectives:

  • Components of customer journey map

  • Methods to develop a customer journey map for the organisation

  • Features and benefits of products and/or services that enhance customer experience

  • Organisation’s target customers

  • Complementary products and/or services that enhance customer

2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at 

Training Location:

The Leadership Institute
18 Arumugam Rd, Unit 02-01
Singapore 409962

+65 65860366

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