Course Details

​2-day WSQ Service Leadership in Action (Level 4)

Course Ref #: CRS-Q-0040821-RET

Course Training Duration: 13 hours

Funding Validity Period: until 04 Aug 2022

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Upcoming Class Schedules:
 

Course Start Date: Wed, 23 Dec 2020

In Class Dates:

Wed 23, 30 Dec 2020

9am to 6pm​​
 

Course Start Date: Mon, 30 Nov 2020

In Class Dates:

Mon 30 Nov, 7 Dec 2020

9am to 6pm​​
 

Course Start Date: Mon, 19 Oct 2020

Webinar Dates:

Mon 19, 26 Oct 2020

9am to 6pm​​
 

Course Start Date: Tues, 25 Aug 2020

In-class Dates:

Tues 25 Aug, Fri 28 Aug 2020

9am to 6pm​​

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Registration now open.

Limited seating. Small class size.

First come first serve.

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WSQ Funding:

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​                     non-SME/    SMEs/SCs ≥

                     SCs/PRs      40 years old     

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Full Fees            $ 750           $ 750         

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Training Grant   $ 195           $ 650          

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Amount after     $  555          $ 100          

training grant

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*Absentee payroll is applicable

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PSEA Payment Eligible:

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Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.

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​Course Objectives:

Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.

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Course Objectives:

• Components of customer journey map

• Methods to develop a customer journey map for the organisation

• Features and benefits of products and/or services that enhance customer experience

• Organisation’s target customers

• Complementary products and/or services that enhance customer

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2-day in-class course with e-Learning component.

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This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

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​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

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Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg 

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Training Location:

The Leadership Institute
18 Arumugam Rd, Unit 02-01
Antioch@Macpherson
Singapore 409962 

+65 65860366