WSQ Business Framework Courses

3-day WSQ Digital Marketing Course (Blended Learning)

​This course will equip you with all the digital marketing skills that you will need to promote  your brand online.

This program is intended for business, and marketing professionals, who are involved in social media marketing or social business. We help you monitor, manage and develop social media strategies...

3-day WSQ Digital Marketing Course for Property Agents (Special)

This course will equip you with all the digital marketing skills that you will need to promote yourself online.

You will learn all the skills needed to successfully market your course to a more targeted audience and sell more using digital marketing...

​3-day WSQ Strategic Negotiations Course:

"Getting to Yes, The Art of Successful Negotiation."

(Blended Learning)

This program is intended for corporate professionals and individuals, who need to improve upon their negotiation skills with business associates, vendors, customers and colleagues regularly.

This course covers basic negotiation skill to effectively manage and direct negotiations in order to achieve organisation's desired position in a negotiation... 

2-day WSQ Systems Thinking Approach Course

This course will allow learners to use a structured approach to strategise organisation growth. Most organisations need a structured methodology to better understand how to grow effectively and efficiently.

 

​This program targets organisations to help develop their staff towards a focused approach to planning and achieving goals. ​

WSQ Retail Framework Level 4 Courses

2-day WSQ Service Brand (Level 4)

Communicate the importance and benefits of a service brand for the organisation and drive service branding initiative.

2-day WSQ Promote Service Innovation Culture (Level 4)

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.

2-day WSQ Business Negotiation (Level 4)

Identify and target available business opportunities, ensure preparation for the meetings is sufficient to enable effective business negotiation and evaluate outcomes of business negotiations for improvement.

2-day WSQ Innovate the Customer Experience (Level 4)

Develop insights and methods to enhance customer experience.

2-day WSQ Social Media Marketing (Level 4)

Cascade social media management strategies aimed at customer acquisition, engagement, loyalty and conversion via social media platforms, define metrics and guide the analysis on performance of social media management campaigns to identify opportunities for improvement.

2-day WSQ Service Leadership in Action  (Level 4)

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.

​2-day WSQ Search Engine Optimisation (SEO) Level 4

This course will equip you with all the knowledge on Search Engine Optimisation (SEO) that you will need to generate traffic to your site and increase your chances to get potential leads.

This program is intended for marketing executives, managers and operations personnel, who are involved in social media marketing or social business. We help you monitor, manage and develop social media strategies.

WSQ Retail Framework Level 5 Courses

2-day WSQ Customer Service Innovation (Level 5)

The objective of this course is to instill Customer Service Innovation in learners. Design, innovate and translate the desired customer experience in line with the organisation’s vision, mission and values.

2-day WSQ Service Challenges (Level 5)

Enhance customer loyalty through developing customer loyalty strategies, evaluating the impact of the strategies and recommending changes to service operations plans.

2-day WSQ Business Negotiation (Level 5)

Establish and implement decisions and recommendations that fall within the operations, business objectives and legislative requirements and review outcomes of business negotiations to key stakeholders.

1-day WSQ Champion Service Innovation Culture (Level 5)

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.

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