Course Details
Champion Service Innovation Culture Level 5 (Synchronous and Asynchronous E-Learning)
Course Ref #: TGS-2020505890
Course Training Duration: 9 hours
(part-time)
Course Validity Period:
09-09-2020 - 08-09-2024
Upcoming Class Schedules:
Registration now open.
Course Timetable:
https://www.leadershipinstitute.sg/timetable
The course commencement and end dates are currently pending final confirmation.
We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.
Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.
Assessment will be base on i) an open book written assessment, and ii) a take-home project.
First come first serve.
WSQ Funding:
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $ 600 $ 600
Training Grant $ 300 $ 420
Amount after $ 300 $ 180
training grant
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
UTAP:
The course is eligible for Union Training Assistance Programme (UTAP) claims.
WSS
Workfare Absentee Payroll
Workfare Training Commitment
Training Location:
The Leadership Institute
18 Arumugam Rd, #02-01
Antioch@Macpherson
Singapore 409962
Course Objectives:
Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.
TOPICS:
Module 1: Process of developing a service innovation framework
Module 2: Methods to establish a service innovation framework
Module 3: Methods to evaluate service innovation culture
Module 4: Develop service innovation framework
Module 5: Establish a culture that promotes service innovation
Module 6: Evaluate service innovation framework to analyse impact on organisation's key performance indicators
1-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg