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Course Details

Champion Service Innovation Culture Level 5 (Synchronous and Asynchronous E-Learning)

Course Ref #: TGS-2020505890

Course Training Duration: 9 hours


Course Validity Period:

09-09-2020 - 08-09-2024


Upcoming Class Schedules:

Registration now open.

Course Timetable:

The course  commencement and end dates are currently pending final confirmation.

We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.

Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.

Assessment will be base on i) an open book written assessment, and ii) a take-home project.

First come first serve.

WSQ Funding:

​                       non-SME/    SMEs/SCs ≥

                       SCs/PRs      40 years old      

Full Fees              $ 600            $ 600          

Training Grant      $ 300            $ 420          

Amount after        $ 300            $ 180          

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.

The course is eligible for Union Training Assistance Programme (UTAP) claims.


Workfare Absentee Payroll
Workfare Training Commitment

Training Location:

The Leadership Institute
18 Arumugam Rd, #02-01
Singapore 409962

Course Objectives:

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.


Module 1: Process of developing a service innovation framework

​Module 2: Methods to establish a service innovation framework

​​Module 3: Methods to evaluate service innovation culture

​​​Module 4: Develop service innovation framework

​Module 5: Establish a culture that promotes service innovation

Module 6: Evaluate service innovation framework to analyse impact on organisation's key performance indicators

1-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at 

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