Course Details

​1-day WSQ Champion Service Innovation Culture (Level 5)

Course Ref #: CRS-Q-0040474-RET

Course Training Duration: 9 hours

Funding Validity Period: until 09 Mar 2022


Upcoming Class Schedules:

Course Start Date: Thrus, 1 Oct 2020

Webinar Dates:

Thrus 1 Oct 2020

9am to 6pm

Course Start Date: Fri, 14 Aug 2020

In-class Dates:

Fri 14 Aug 2020

9am to 6pm

Course Start Date: Wed, 24 Jun 2020

Webinar Dates:

Wed 24 Jun 2020

9am to 6pm

Registration now open.

Limited seating. Small class size.

First come first serve.

WSQ Funding:


​                     non-SME/    SMEs/SCs ≥

                     SCs/PRs      40 years old      

Full Fees             $600            $600          

Training Grant    $135            $450          

Amount after      $465            $150          

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.

Training Location:

The Leadership Institute
Paya Lebar Square, #13‐24



Course Objectives:

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.


Module 1: Process of developing a service innovation framework

​Module 2: Methods to establish a service innovation framework

​​Module 3: Methods to evaluate service innovation culture

​​​Module 4: Develop service innovation framework

​Module 5: Establish a culture that promotes service innovation

Module 6: Evaluate service innovation framework to analyse impact on organisation's key performance indicators

1-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at 

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