WSQ Retail Framework Level 4 Courses

2-day WSQ Service Brand (Level 4)

Communicate the importance and benefits of a service brand for the organisation and drive service branding initiative.

2-day WSQ Promote Service Innovation Culture (Level 4)

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.

2-day WSQ Effective Business Negotiation (Level 4)

Identify and target available business opportunities, ensure preparation for the meetings is sufficient to enable effective business negotiation and evaluate outcomes of business negotiations for improvement.

2-day WSQ Innovate the Customer Experience (Level 4)

Develop insights and methods to enhance customer experience.

2-day WSQ Social Media Marketing (Level 4)

Cascade social media management strategies aimed at customer acquisition, engagement, loyalty and conversion via social media platforms, define metrics and guide the analysis on performance of social media management campaigns to identify opportunities for improvement.

2-day WSQ Service Leadership in Action (Level 4)

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.

​2-day WSQ Search Engine Optimisation (SEO) Level 4

This course will equip you with all the knowledge on Search Engine Optimisation (SEO) that you will need to generate traffic to your site and increase your chances to get potential leads.

This program is intended for marketing executives, managers and operations personnel, who are involved in social media marketing or social business. We help you monitor, manage and develop social media strategies.

 

WSQ Retail Framework Level 5 Courses

2-day WSQ Customer Service Innovation (Level 5)

The objective of this course is to instill Customer Service Innovation in learners. Design, innovate and translate the desired customer experience in line with the organisation’s vision, mission and values.

2-day WSQ Service Challenges (Level 5)

Enhance customer loyalty through developing customer loyalty strategies, evaluating the impact of the strategies and recommending changes to service operations plans.

2-day WSQ Up your Business Negotiation Skill (Level 5)

Establish and implement decisions and recommendations that fall within the operations, business objectives and legislative requirements and review outcomes of business negotiations to key stakeholders.

2-day WSQ Championing the Service Leadership (Level 5)

Champion the organisation’s service excellence ethos and foster a customercentric service culture

1-day WSQ Champion Service Innovation Culture (Level 5)

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.

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