WSQ Retail Framework Level 4 Courses

2-day WSQ Promote Service Innovation Culture (Level 4)
Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.

2-day WSQ Social Media Marketing (Level 4)
Cascade social media management strategies aimed at customer acquisition, engagement, loyalty and conversion via social media platforms, define metrics and guide the analysis on performance of social media management campaigns to identify opportunities for improvement.

1.5-day WSQ Service Leadership in Action (Level 4)
Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.

2-day WSQ Search Engine Optimisation (SEO) Level 4
This course will equip you with all the knowledge on Search Engine Optimisation (SEO) that you will need to generate traffic to your site and increase your chances to get potential leads.
This program is intended for marketing executives, managers and operations personnel, who are involved in social media marketing or social business. We help you monitor, manage and develop social media strategies.
WSQ Retail Framework Level 5 Courses

1-day WSQ Champion Service Innovation Culture (Level 5)
Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.