Course Details
Service Leadership in Action (Classroom & Asynchronous E-Learning)
Course Ref #: TGS-2020503752
Qualification Code: RET-CEX-4014-1.1
Course Training Duration: 13 hours
Course Validity Period:
02-06-2020 - 04-08-2024
​
​
​
​​​​
Registration now open.
​
Course Timetable:
https://www.leadershipinstitute.sg/timetable
​
The course commencement and end dates are currently pending final confirmation.
​
We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.
​
Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.
Assessment will be base on i) an open book written assessment, ii) role-play assessment, and ii) a take-home project.
First come first serve.
​
​
WSQ Funding:
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
​
Full Fees $ 750 $ 750
​
Training Grant $ 375 $ 525
​
Amount after $ 375 $ 225
training grant
​
*Absentee payroll is applicable
​
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
​
UTAP:
The course is eligible for Union Training Assistance Programme (UTAP) claims.
​
WSS:
Workfare Absentee Payroll
Workfare Training Commitment
​
​Course Objectives:
Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.
​
Course Objectives:
-
Components of customer journey map
-
Methods to develop a customer journey map for the organisation
-
Features and benefits of products and/or services that enhance customer experience
-
Organisation’s target customers
-
Complementary products and/or services that enhance customer
​
2-day in-class course with e-Learning component.
​
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
​
​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
​
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg
​
Training Location:
The Leadership Institute
18 Arumugam Rd, Unit 02-01
Antioch@Macpherson
Singapore 409962
register@leadershipinstitute.sg
+65 65860366