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Course Details

Championing the Service Leadership (Level 5) (Classroom & Asynchronous E-Learning)

Course Ref #: TGS-2020504963

Course Training Duration: 14 hours


Course Validity Period:

03-08-2020 - 02-08-2024


Registration now open.

Course Timetable:

The course  commencement and end dates are currently pending final confirmation.

We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.

Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.

Assessment will be base on i) an open book written assessment, and ii) a take-home project.

First come first serve.

WSQ Funding:

​                       non-SME/    SMEs/SCs ≥

                       SCs/PRs      40 years old      

Full Fees             $ 780           $ 780       

Training Grant     $ 390           $ 546      

Amount after       $ 390           $ 234        

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.


The course is eligible for Union Training Assistance Programme (UTAP) claims.

Course Objectives:

Champion the organisation’s service excellence ethos and foster a customercentric service culture

​Course Content:

  • Organisation’s vision, mission and values

  • Components of an organisation’s customer-focused strategy that champions the service excellence ethos

  • Methods to advocate the service excellence ethos to internal stakeholders

  • Methods to evaluate effectiveness of customer-focused strategy

  • Types of market trends and opportunities


2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking. If you did not receive any confirmation, kindly email us at

Training Location:

The Leadership Institute
18 Arumugam Rd, #02-01
Singapore 409962

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