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Course Details

Innovate the Customer Experience (Synchronous and Asynchronous E-Learning)

Course Ref #: TGS-2020505893 

Qualification Code: RET-INO-4001-1.1

Course Training Duration: 17 hours

(part time)

Course Validity Period: 

09-09-2020 - 08-09-2026

Registration now open.

Course Timetable:

https://www.leadershipinstitute.sg/timetable

The course  commencement and end dates are currently pending final confirmation.

We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.

Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.

Assessment will be base on i) an open book written assessment, and ii) a take-home project.

First come first serve.

WSQ Funding:

​                     non-SME/    SMEs/SCs ≥

                     SCs/PRs      40 years old      

Full Fees            $1000          $1000        

Training Grant    $ 500          $  700         

Amount after      $ 500          $  300         

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.

UTAP:
The course is eligible for Union Training Assistance Programme (UTAP) claims.

WSS:
Workfare Absentee Payroll
Workfare Training Commitment

Course Objectives:

Develop insights and methods to enhance customer experience.

​TOPICS:

1: Components of customer journey map

​2: Methods to develop a customer journey map for the organisation

3: Features and benefits of products and/or services that enhance customer experience

4: Organisation’s target customers

5: Complementary products and/or services that enhance customer

2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg

Training Location:

The Leadership Institute
18 Arumugam Rd, Unit 02-01
Antioch@Macpherson
Singapore 409962 
register@leadershipinstitute.sg

+65 65860366

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