Course Details
2-day WSQ Innovate the Customer Experience (Level 4)
Course Ref #: TGS-2020503754
Course Training Duration: 17 hours
Funding Validity Period: until 04 Aug 2022
Upcoming Class Schedules:
Course Start Date: Mon, 21 Dec 2020
In-class Dates:
Mon 21, 28 Dec 2020
9am to 6pm
Registration now open.
Limited seating. Small class size.
First come first serve.
WSQ Funding:
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $1000 $1000
Training Grant $ 500 $ 700
Amount after $ 500 $ 300
training grant
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
UTAP:
The course is eligible for Union Training Assistance Programme (UTAP) claims.
Course Objectives:
Develop insights and methods to enhance customer experience.
TOPICS:
Module 1: Components of customer journey map
Module 2: Methods to develop a customer journey map for the organisation
Module 3: Features and benefits of products and/or services that enhance customer experience
Module 4: Organisation’s target customers
Module 5: Complementary products and/or services that enhance customer
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg
Training Location:
The Leadership Institute
18 Arumugam Rd, Unit 02-01
Antioch@Macpherson
Singapore 409962
register@leadershipinstitute.sg
+65 65860366