2-day WSQ Innovate the Customer Experience (Level 4)
Course Ref #: TGS-2020503754
Course Training Duration: 17 hours
Funding Validity Period: until 04 Aug 2022
Upcoming Class Schedules:
Course Start Date: Mon, 21 Dec 2020
Mon 21, 28 Dec 2020
9am to 6pm
Registration now open.
Limited seating. Small class size.
First come first serve.
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $1000 $1000
Training Grant $ 500 $ 700
Amount after $ 500 $ 300
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
The course is eligible for Union Training Assistance Programme (UTAP) claims.
Develop insights and methods to enhance customer experience.
Module 1: Components of customer journey map
Module 2: Methods to develop a customer journey map for the organisation
Module 3: Features and benefits of products and/or services that enhance customer experience
Module 4: Organisation’s target customers
Module 5: Complementary products and/or services that enhance customer
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at firstname.lastname@example.org
The Leadership Institute
18 Arumugam Rd, Unit 02-01