Course Details

2-day WSQ Innovate the Customer Experience (Level 4)

Course Ref #: TGS-2020503754 

Course Training Duration: 17 hours

Funding Validity Period: until 04 Aug 2022


Upcoming Class Schedules:

Course Start Date: Mon, 21 Dec 2020

In-class Dates:

Mon 21, 28 Dec 2020

9am to 6pm

Course Start Date: Tues, 17 Nov 2020

In-class Dates:

Tues 17, 24 Nov 2020

9am to 6pm

Course Start Date: Wed, 7 Oct 2020

Webinar Dates:

Wed 7, 14 Oct 2020

9am to 6pm

Course Start Date: Fri, 28 Aug 2020

In-class Dates:

Fri 28 Aug, Thurs 3 Sep 2020

9am to 6pm

Course Start Date: Wed, 24 Jun 2020

Webinar Dates:

Wed 24, Thurs 25 Jun 2020

9am to 6pm

Registration now open.

Limited seating. Small class size.

First come first serve.

WSQ Funding:


​                     non-SME/    SMEs/SCs ≥

                     SCs/PRs      40 years old      

Full Fees            $1000          $1000        

Training Grant    $ 255          $  850         

Amount after      $ 745          $  150         

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.


The course is eligible for Union Training Assistance Programme (UTAP) claims.

Course Objectives:

Develop insights and methods to enhance customer experience.


Module 1: Components of customer journey map

​Module 2: Methods to develop a customer journey map for the organisation

​​Module 3: Features and benefits of products and/or services that enhance customer experience

​​​Module 4: Organisation’s target customers

​Module 5: Complementary products and/or services that enhance customer

2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at

Training Location:

The Leadership Institute
18 Arumugam Rd, Unit 02-01
Singapore 409962

+65 65860366