Promote Service Innovation Culture Level 4 (Classroom & Asynchronous E-Learning)
Course Ref #: TGS-2020503136
Course Training Duration: 18 hours
Course Validity Period:
10-03-2020 - 09-03-2026
Registration now open.
The course commencement and end dates are currently pending final confirmation.
We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.
Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.
Assessment will be base on i) an open book written assessment, ii) role-play assessment, and ii) a take-home project.
First come first serve.
non-SME/ SMEs/SCs ≥
SCs/PRs 40 years old
Full Fees $1000 $1000
Training Grant $ 500 $ 700
Amount after $ 500 $ 300
*Absentee payroll is applicable
PSEA Payment Eligible:
Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.
The course is eligible for Union Training Assistance Programme (UTAP) claims.
Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.
Module 1: Components of a service innovation framework
Module 2: Process of developing a service innovation framework
Module 3: Methods to establish a service innovation culture
Module 4: Methods to evaluate service innovation framework
Module 5: Develop service innovation framework
Module 6: Establish a culture that promotes service innovation
Module 7: Evaluate service innovation framework to analyse impact on organisation’s key performance indicators
2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.
Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at email@example.com
The Leadership Institute
18 Arumugam Rd, Unit 02-01