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Course Details

Customer Service Innovation Level 5 (Classroom & Asynchronous E-Learning)

Course Ref #: TGS-2020503133

Course Training Duration: 17 hours

(part time)

Course Validity Period: 

10-03-2020 - 09-03-2026

Registration now open.

Course Timetable:

The course  commencement and end dates are currently pending final confirmation.

We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.

Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.

Assessment will be base on i) an open book written assessment, and ii) a take-home project.

First come first serve.

WSQ Funding:


​                     non-SME/    SMEs/SCs ≥

                     SCs/PRs      40 years old      

Full Fees           $1000          $1000         

Training Grant   $ 500           $ 700          

Amount after     $ 500           $ 300          

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.

The course is eligible for Union Training Assistance Programme (UTAP) claims.

Workfare Absentee Payroll
Workfare Training Commitment

Training Location:

The Leadership Institute
18 Arumugam Rd, Unit 02-01
Singapore 409962

+65 65860366

Course Objectives:

The objective of this course is to instill Customer Service Innovation in learners. Design, innovate and translate the desired customer experience in line with the organisation’s vision, mission and values.


Module 1: Components of desired customer experience

​Module 2: Components of a service operations plan

​​Module 3: Process of translating the desired customer experience into a service operations plan

​​​Module 4: Methods to evaluate the impact of the desired customer experience

​Module 5: Interpret customer intelligence to determine desired customer experience

Module 6: Innovate the desired customer experience in line with the organisation’s vision, mission and values

Module 7: Translate the desired customer experience into a service operations plan

Module 8: Evaluate impact of desired customer

2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at 

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