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Course Details

Customer Service Innovation Level 5 (Classroom & Asynchronous E-Learning)

Course Ref #: TGS-2020503133

Course Training Duration: 17 hours

(part time)

Course Validity Period: 

10-03-2020 - 09-03-2026

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Registration now open.

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Course Timetable:

https://www.leadershipinstitute.sg/timetable

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The course  commencement and end dates are currently pending final confirmation.

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We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.

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Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.

Assessment will be base on i) an open book written assessment, and ii) a take-home project.

First come first serve.

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WSQ Funding:

 

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​                     non-SME/    SMEs/SCs ≥

                     SCs/PRs      40 years old      

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Full Fees           $1000          $1000         

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Training Grant   $ 500           $ 700          

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Amount after     $ 500           $ 300          

training grant

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*Absentee payroll is applicable

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PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA)  to pay for the balance of fees after WSQ funding.

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UTAP:
The course is eligible for Union Training Assistance Programme (UTAP) claims.

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WSS:
Workfare Absentee Payroll
Workfare Training Commitment

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Training Location:

The Leadership Institute
18 Arumugam Rd, Unit 02-01
Antioch@Macpherson
Singapore 409962 
register@leadershipinstitute.sg

+65 65860366

​Course Objectives:

The objective of this course is to instill Customer Service Innovation in learners. Design, innovate and translate the desired customer experience in line with the organisation’s vision, mission and values.

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​TOPICS:

Module 1: Components of desired customer experience

​Module 2: Components of a service operations plan

​​Module 3: Process of translating the desired customer experience into a service operations plan

​​​Module 4: Methods to evaluate the impact of the desired customer experience

​Module 5: Interpret customer intelligence to determine desired customer experience

Module 6: Innovate the desired customer experience in line with the organisation’s vision, mission and values

Module 7: Translate the desired customer experience into a service operations plan

Module 8: Evaluate impact of desired customer​

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2-day in-class course with e-Learning component.

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This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

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​If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

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Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg 

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