WSQ Champion Service Innovation Culture | The Leadership Institute

Course Details

Champion Service Innovation Culture Level 5 (Classroom & Asynchronous E-Learning)

Course Ref #: TGS-2020503134

Course Training Duration: 9 hours

(part-time)

Course Validity Period:

10-03-2020 - 09-03-2024

Registration now open.

Course Timetable:

https://www.leadershipinstitute.sg/timetable

The course commencement and end dates are currently pending final confirmation.

We encourage you to register for our courses. Minimum number of registration required for a class to be confirmed is 8 learners. In the event that we do not have the requisite number of learners for the class to commence, your deposit payment and will be fully refunded.

Limited seating. Maximum teacher-student ratio for both online and in-person class is 1 to 20 students.

Assessment will be base on i) an open book written assessment, and ii) a take-home project.

First come first serve.

WSQ Funding:

non-SME/ SMEs/SCs ≥

SCs/PRs 40 years old

Full Fees $ 600 $ 600

Training Grant $ 300 $ 420

Amount after $ 300 $ 180

training grant

*Absentee payroll is applicable

PSEA Payment Eligible:

Learners below the age of 31 years old can use their Post-Secondary Education Account (PSEA) to pay for the balance of fees after WSQ funding.

UTAP:

The course is eligible for Union Training Assistance Programme (UTAP) claims.

REGISTRATION

Training Location:

The Leadership Institute
18 Arumugam Rd, #02-01
Antioch@Macpherson
Singapore 409962

Course Objectives:

Champion a service innovation culture within the organisation by establishing a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation.

TOPICS:

Module 1: Process of developing a service innovation framework

Module 2: Methods to establish a service innovation framework

Module 3: Methods to evaluate service innovation culture

Module 4: Develop service innovation framework

Module 5: Establish a culture that promotes service innovation

Module 6: Evaluate service innovation framework to analyse impact on organisation's key performance indicators

1-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

If you are interested in booking a private corporate session for your agency, please indicate in the comments section during pre-registration.

Our staff will update you one week prior to confirm your booking.If you did not receive any confirmation, kindly email us at register@leadershipinstitute.sg